Monthly retainers for Magento, Shopify, BigCommerce and Bagisto stores: security patches, upgrades, monitoring, bug fixes and small enhancements with SLA-backed response times.
Everything a live store needs after launch, delivered by a team that works across platforms and keeps your stack secure, fast and up to date.
Core security patches, dependency updates and vulnerability scans applied on staging first and rolled out with a tested backup.
Learn morePlanned upgrades of Magento, Shopify themes, BigCommerce and Bagisto builds with compatibility checks for every extension and app.
Learn moreCheckout errors, broken layouts, failing cron jobs and integration faults triaged and fixed under a clear SLA.
Learn moreUptime, error-log, queue and performance monitoring with alerts that reach us before your customers notice.
Learn moreA monthly bank of hours for new sections, promotions, admin tweaks and third-party connections without a new project each time.
Learn moreERP, PIM, payment and shipping syncs watched and repaired so orders, stock and prices stay accurate.
Learn moreMonthly patching, extension updates and checkout fixes across three storefronts with a two-hour critical SLA.
Theme fixes, app conflicts resolved and promotional sections shipped every week during peak season.
Order and inventory sync monitored and repaired for a wholesaler with 12k SKUs.
A support retainer is only useful when someone picks up fast and knows your store. We assign a named team, document your stack and report on every hour used.
The same engineers handle your store month after month, so nothing is re-learned.
Critical, high and normal priorities with response times written into the contract.
Every patch and change is tested on staging with a backup before it touches production.
Monthly reports with hours used, fixes shipped and recommendations for the next month.
We start with an audit of your store, close the open risks and then move to a steady calendar of patches, checks and improvements.
One retainer can cover a mixed stack. We support the major commerce platforms and the hosting, search and integration tools around them.
A proven process to turn your ideas into powerful digital solutions.
We review code, extensions, hosting and open risks before the retainer starts.
We agree priorities, hours, response times and a patch calendar.
Monitoring, patches, fixes and enhancements delivered every month.
Monthly reporting and a roadmap of improvements for your store.
Answers to the questions we hear most often. Need more detail? Talk to our team.
A fixed monthly block of hours covering security patches, upgrades, monitoring, bug fixes and small enhancements, with an SLA for response and resolution. Unused hours can roll into larger improvements.
Magento 2 and Adobe Commerce, Shopify and Shopify Plus, BigCommerce, Bagisto, OpenCart and headless storefronts, plus the ERP, payment and shipping integrations attached to them.
Critical issues such as a down store or broken checkout get a response within two hours during business hours, with 24/7 cover available on enterprise plans.
Yes. We begin with a code and infrastructure audit, document what we find and fix the urgent items first. Most takeovers are stable within the first month.
Plans start at a three-month term and continue month to month. You can scale hours up or down with 30 days’ notice.
Tell us about your platform and current pain points and we’ll propose a support plan with hours, SLA and pricing within one business day.
Or schedule a free consultation
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