We build customer support chatbots for web, WhatsApp and Messenger that answer from your knowledge base, look up orders, triage tickets and hand over to agents with full context.
We replace scripted bots with assistants that understand questions, act on your systems and know when to bring in a person.
Bots that answer from your help centre, policies, manuals and FAQs with citations, kept in sync as content changes.
Learn moreSecure integrations with Shopify, Magento, your OMS or CRM so customers can track, change and return orders in chat.
Learn moreOfficial WhatsApp Business, Messenger and Instagram deployments with templates, rich media and proactive notifications.
Learn moreIncoming tickets classified, prioritised, enriched with customer data and routed to the right team automatically.
Learn moreLive agents get conversation summaries, suggested replies and the full history when a bot escalates.
Learn moreDashboards for resolution rate, CSAT and unanswered questions, with monthly content and prompt updates.
Learn moreHandles tracking, size advice, exchanges and returns in six languages, connected to Shopify and the returns portal.
Explains charges, changes plans and schedules callbacks with the CRM, escalating disputes to agents with a summary.
Looks up reservations, offers rebooking options under fare rules and completes changes, with agents handling exceptions.
A chatbot that frustrates customers costs more than no bot at all. We build assistants that are accurate, honest about their limits and integrated with the systems that let them actually help.
Every answer comes from your approved content with retrieval and citations, not from the model's imagination.
Bots that look up and update orders, bookings and accounts via secure APIs instead of just linking to a page.
Clear escalation rules and context passed to agents keep customers from repeating themselves.
Resolution rate, CSAT and unanswered questions reviewed so the bot keeps getting better.
We aim for the bot to genuinely solve the customer’s problem. If it cannot, it hands over quickly with everything the agent needs instead of looping.
We deploy on the channels your customers use and connect to the support and commerce systems you already run.
A proven process to turn your ideas into powerful digital solutions.
We review your past conversations to find the top intents and what the bot must be able to do.
Knowledge sources, integrations, tone, escalation rules and channels are designed and approved.
The bot is built, connected and tested against hundreds of real past conversations.
Soft launch on one channel, then full rollout with weekly reviews and content updates.
Answers to the questions we hear most often. Need more detail? Talk to our team.
No. Answers are retrieved from your approved content and the bot is instructed to say when it does not know and offer a hand-off. We test this against adversarial questions before launch.
Yes, through secure, authenticated integrations with your store, OMS or CRM. Customers verify their identity before the bot shares or changes any order details.
Website chat, WhatsApp Business, Facebook Messenger, Instagram, in-app chat, email and SMS. One bot can serve several channels with a shared knowledge base.
Based on rules you set, such as low confidence, customer request or sensitive topics, the bot creates or updates a ticket in your helpdesk with a summary and transcript, and the agent continues the conversation.
A knowledge-base bot on one channel takes about three to four weeks. Adding order integrations and extra channels usually brings the total to six to eight weeks.
Share your top support questions and channels and we’ll show you a working demo built on your own content within two weeks.
Or schedule a free consultation
AI · Software · Digital Commerce
info@indexiz.com
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